The Art of Saying No

In the USA we generally have a very direct conversation style which means that we will typically say no if we are unable to comply with a request or deadline. But for many cultures to say no directly is socially inappropriate. In Japan if you need to say no you might say instead "that would be difficult." In Honduras you might reply with "we will see" instead of saying no directly.

Within cultures, people understand the nuances of what is being said and what is being implied indirectly. But, when crossing cultures, often these nuances are missed.

When interacting with Americans, foreigners learn about our direct conversational style, but they will typically keep their own style (which is often more indirect) when answering us. When communicating across cultures remember that people may not tell you no directly and therefore you need to listen for other clues that might tell you what they are really trying to say.

Kari Heistad

International Subsidiary Development Inc.